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You all have a heart of gold

Posted By eaterbn76

"You all have a heart of gold"

About: St John's Hospital / Gynaecology

(as the patient),

Having a miscarriage has to be one of the most upsetting and emotional times of your life but the staff on ward 12 and EPU have gone above and beyond. The high standards of care that my partner and I received during my 3 day stay in the unit last week were exceptional. Staff went above and beyond their duty of care. SCN Jill your team are amazing and I would like to thank each and everyone!

During my first day when I became unwell S/N Maxine and CSW Jenny were so kind and supportive to my partner and I through that traumatic time. I would also like to thank S/N Daniele, Emma, Abigail and Lynette. CSW Andrea, Louise, Marion and Jules. You all were amazing from easing my anxiety and ensuring that I felt safe and comfortable. The little things by having my partner staying with me and to making us tea and toast at night really did make us feel cared for. You all have a heart of gold.

As a NHS staff member never having been a patient and seeing it all from the other side, this was such a traumatic time for us. Words can’t describe what an incredible team you all are.

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Responses

Response from Louise Davies, Patient Experience Officer, Patient Experience Team, NHS Lothian 6 months ago
Louise Davies
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 20/01/2025 at 16:45
Published on Care Opinion at 16:45

picture of Louise Davies

Dear eaterbn76

I am so very sorry to hear of your miscarriage. This must have been an incredibly difficult time and I understand how it could all feel quite traumatic. I really appreciate you taking the time to share your feedback about the care you received at St John's.

It was heartwarming to read how supportive the Ward 12 and EPU staff were during your stay, and that they showed you such empathy and compassion. I will make sure your kind comments are shared with the teams involved and in particular the staff members named. I am sure they will be very grateful for the feedback.

Thank you again and take care.

Louise

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Response from Katy Ruggeri, Associate Director of Midwifery, NHS Lothian 6 months ago
Katy Ruggeri
Associate Director of Midwifery,
NHS Lothian

Submitted on 22/01/2025 at 16:05
Published on Care Opinion at 16:05

picture of Katy Ruggeri

Dear eaterbn76,

Thank you so much for taking the time to share your experience during what must have been an incredibly difficult and emotional time for you and your partner. I am truly sorry for your loss and for what you have been through.

It means a great deal to our team to know that the care and compassion provided by the staff on Ward 12 and EPU made a difference during your stay. I will ensure that your heartfelt thanks and kind words are shared with SCN Jill and the team. They will be touched to hear how much their kindness and dedication were appreciated.

Thank you again for your kind words, and please know that our thoughts are with you as you continue to navigate this journey.

With warm regards,

Katy

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Response from Gillian Treadwell, Senior Charge Nurse, Gynaecology, St John's Hospital, NHS Lothian 6 months ago
Gillian Treadwell
Senior Charge Nurse, Gynaecology, St John's Hospital,
NHS Lothian

Submitted on 22/01/2025 at 17:26
Published on Care Opinion at 19:10

Dear eaterbn76

Thanks so much for taking the time to share such heartfelt feedback about your recent experience in EPU and Ward 12. I am truly sorry for your loss and deeply appreciate the time you have taken to post such kind words during such a difficult time.

It is incredibly rewarding to hear that the compassion provided by our team made a difference to you and your partner. I will pass your comments onto all the staff you mentioned as well as the rest of the team. Your recognition of their efforts, both big and small genuinely means so much.

Once again, thank you for your kind comments and I wish you and your partner strength and healing in the days ahead.

Warmest wishes

Gill

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