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"Lack of resources for staff"

About: Northern Ireland Ambulance Service / Emergency ambulance response

(as a service user),

My baby boy made a very quick and shocking entrance into the world 9 weeks early. The paramedics that arrived to my house very promptly were very calm, professional and reassuring and were able to deliver me IVF and got me to Craigavon Area Hospital straight away. The staff liaised with the hospital so the hospital were able to prepare for my arrival.

On reflection the only negative comment I can make is that my baby was not able to be monitored in the ambulance. I was heavily bleeding and no one was able to check the baby's heart rate or check the baby was ok. Therefore I had to wait to arrival to CAH (approx 30-40 mins later) to have the baby's heart rate checked. This was a very frightening experience.

This is not a criticism to the staff but to the resources provided to them, as the paramedic staff had no resources to allow them to do so. In my opinion, paramedics could be attending any maternity emergencies and this is a vital part of equipment they should be able to avail of. 

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Responses

Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service 5 months ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service
Submitted on 20/01/2025 at 16:14
Published on Care Opinion at 16:14


picture of Neil Gillan

Good afternoon appjj85,

My name is Neil Gillan, and I am the Co-production Partnership Lead with the Northern Ireland Ambulance Service, where I lead on the development and delivery of an organisational wide approach to Patient Client Experience. I am grateful to you for taking the time to share your experience and from the outset, I would like to apologise to you and your family for the distress caused. I would like to discuss this matter further with you, if you are able and when the time is right, please contact me directly on 07880022791 or neil.gillan@nias.hscni.net.

Your sincerely

Neil

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