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"Kind, caring and excellent care"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Acute Receiving Unit (Units 1-5)

(as a relative),

My Gran was admitted just before Christmas to the Queen Elizabeth Hospital in Glasgow. She has been in ward 5c since  her admission with a journey through the Emergency  Department and ARU2. 

The care that she has received in these areas has been nothing short of amazing, caring, and person centred. Despite this time of year being particularly challenging for the NHS staff, my gran has been cared for amazingly. The staff in  ED, ARU2 and 5c have been exemplary. SCN Paton in ward 5c really leads her staff with such professionalism and the staff in the ward have delivered such a high standard of care which is person centred. 

Thank you so much to all ED, ARU2 and importantly ward 5c as she has been in this ward for over two weeks. We are eternally thankful for all your care for Gran and the family over this time. 

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Responses

Response from Karen Hughes, Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde 5 months ago
Karen Hughes
Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Senior charge nurse & emergency nurse practitioner within the ED & Miu of the Queen Elizabeth University Hospital

Submitted on 20/01/2025 at 09:25
Published on Care Opinion at 09:25


picture of Karen Hughes

Dear Christie19,

thank you so much for taking the time to submit a care opinion. I hope your gran is doing well, thank you for such lovely comments about the care and attention she has received throughout her journey. Such positive feedback is really appreciated by staff who will be delighted to know their hard work and dedication has not gone unnoticed. I hope she continues to make good progress,

with kind regards,

Karen

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