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"Day Surgery Unit - Excellent Service"

About: Russells Hall Hospital

I attended RHH for Day Case Surgery in January 2025. From the moment I checked in to the department I felt put at ease and valued. All the staff were excellent. They were friendly, polite, professional and put me at ease for my procedure. The care I received after my procedure was second to none and I cannot praise the staff who supported me enough. I felt I needed to commend the staff and the department as there is so much negativity around NHS services at the moment - this department and the staff working within it should be applauded for their work. Thank you!

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Response from Russells Hall Hospital 5 months ago
Russells Hall Hospital
Submitted on 24/02/2025 at 09:31
Published on nhs.uk at 09:31


Dear Pauline,

Thank you for taking the time to tell us about your positive experience at our Day Surgery Unit at Russells Hall Hospital. We are very happy to hear you received excellent care and treatment and staff were friendly, polite, professional and you felt supported during your procedure. We have passed on your kind words to staff within the department who will be happy to receive them.

All the best and take care,

Patient Experience Team

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