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" Forgotten "

Story from nhs.uk

"" Forgotten ""

About: Chevin Medical Practice

Went to the surgery at the beginning of November with ear problems.....pain, itching, deafness, tinnitus.......and saw a GP quite quickly. She said she would refer me to ENT, but I haven't heard anything. I then had a surprise call whilst at work from a GP from Bramhope telling me that I had missed my appointment. I didn't have an appointment!! That was approx 3 weeks ago.......and haven't heard anything since. Communication, or lack of, is shocking. And not for the first time. I moved to this surgery as my previous one had gone seriously downhill......but exactly the same issues I faced then, I still face. Is anyone actually going to see me? Or do I just put up with daily pain, and tinnitus without knowing the cause?

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Responses

Response from Chevin Medical Practice 5 months ago
Chevin Medical Practice

Submitted on 13/01/2025 at 15:00
Published on nhs.uk at 15:00

Dear Mr. Farnaby,

Thank you for reaching out to us. We appreciate your feedback and the opportunity to address your concerns about your appointment at the ENT Community Clinic.

I understand it can be frustrating to miss an appointment, and I apologise if the reminder SMS did not reach you. I've checked your record and can confirm that you were initially offered an appointment on December 18th after your referral on November 12th.

To ensure you are well-informed about your upcoming appointment on January 22nd, I've asked the Community Clinic secretaries to give you a call and confirm everything personally.

In the meantime, please don't hesitate to contact us if you have any questions or need to reschedule.

We look forward to seeing you then.

Sincerely,

Nicola Lawton

Practice Manager

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