My elderly mother was discharged recently, after 8pm in temperatures - 5. I was told that I would get a phone call to tell me when when the ambulance had picked her up from ward 16 so that I would be at her house for when she arrived.
I called the ward throughout the day for an update on the progress of her discharge to be told that they were still waiting on transport, but someone will call me. I called again after 6pm to be told that they were waiting on transport coming back from Dumfries, but someone will call me, but no call, I called back around 7.40 but no answer to my call, I assumed due to the time and the severe cold weather conditions and the time they were not going to discharge my mother until the next day.
I called the ward early the next morning to be told that she was discharged the night before after 8pm. I got no phone call to let me know that she was on her way home. So a lady in her 90s went home to an empty house.
I am very angry and disappointed that this was allowed to happen. I was told don't worry, I would be kept up-to-date with the progress of my mother's discharge and I got no contact whatsoever.
Do they really care for the elderly?
"I got no contact whatsoever"
About: University Hospital Hairmyres / Medicine for the Older Adult (wards 13 - 16) University Hospital Hairmyres Medicine for the Older Adult (wards 13 - 16) G75 8RG
Posted by maygp34 (as ),
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