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"I was so happy with the consultation"

About: Barnstaple Health Centre / Barnstaple Sexual Health

(as a service user),

I was suffering from painful sex and persistent thrush. I was advised by the doctor to come to the clinic as he said they are more experienced and knowledgeable about genital health and might be able to aid me more and have more tests available. He was so right.

The doctor/nurse was so understanding. She wrote in depth notes of what I was describing and really showed an empathy for my concerns and asked appropriate questions. I immediately felt comfortable and heard. I have had bad experiences in the past with vaginal examinations where practitioners have been very rough and it has been painful but she was so gentle and talked me clearly through what she was doing. I hardly felt the speculum and she would tell me when she was swabbing.

I didn’t have to wait long at all and she then discussed with me my next steps and gave me a mix of appropriate resources and medication to help me with my problem and clearly explained how to use and take them. She then clearly explained a possible condition I could have and gave me an information sheet but explained we should deal with the thrush first and if it doesn’t clear up we will then go down the next route of investigating whether I have the condition or not. She then even went further to reassure me and said another possibility but explained we won’t go through with that until step 1 or 2 don’t work.

I was so happy with the consultation and felt so seen and heard. She really reassured me and I feel so sure that a problem I have had to deal with for 2 years and thought I would just have to deal with in life, will hopefully be diagnosed or cleared up.

Very very positive experience 10/10.

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Responses

Response from Hannah Hill, Administrator (Northern Services), Sexual Health (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 7 months ago
Hannah Hill
Administrator (Northern Services), Sexual Health (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 14/01/2025 at 09:13
Published on Care Opinion at 09:13


Dear Travellermy43,

Thank you so much for taking the time to provide amazing feedback. We are delighted to hear that during your consultation, the clinician you saw was so understanding and showed empathy for your concerns. It is wonderful to know that you immediately felt comfortable and heard and during your vaginal examination, the clinician explained thoroughly what was happening and you had a positive experience.

Plus, it is great to know that next steps were discussed and you were given appropriate resources and medication to help with your symptoms. We are pleased to hear that you felt reassured throughout and are happy with the plan.

I will happily pass on your positive feedback to the rest of the team. If you do need to contact us, please call us on 0300 303 3989 or visit our website at https://www.devonsexualhealth.nhs.uk/

Best wishes

Hannah

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