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"Excellent care and attention"

About: Inverclyde Royal Hospital / Breast Clinic

(as the patient),

I had previously been seen at the Breast Clinic by a lovely consultant, who had advised a treatment plan and then a follow up appointment. She had advised if my issue hadn't resolved then to attend the appointment.

I attended my follow up appointment in mid-January. I was greeted by a lovely nurse specialist called Rachel, she asked to examine me and agreed that the initial problem should have resolved after the plan the consultant had put in place. 

She then explained that there was an option to obtain a skin biopsy and escalate my problem and clarified this with the same consultant, who happened to be in the department that day.

I was extremely nervous about this, being a staff nurse myself and I am very rarely a patient, I started to become really anxious. Rachel discussed every step with me and what it would entail. She asked would I like to go ahead with the biopsy and I gave consent. A really nice HCSW, called Julie came into assist and was so reassuring throughout the procedure. She even offered me her hand to hold, which was nice considering I was so nervous and had never experienced anything like this before.

The procedure didn't take very long at all. I was given instructions on what to expect post procedure and to rest etc.

As previously stated, I am so used to being the nurse and not the patient. However I was made to feel really comfortable and remained calm.

Thanks again!

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 4 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 20/01/2025 at 14:36
Published on Care Opinion at 14:36


picture of Kevin Torbet

Dear Ess.elle.bee

Thank you for taking the time to share your experience of care at the Breast Clinic. We are so pleased to hear about the supportive and compassionate care you received from the team during what was understandably an anxious time for you.

It is heartening to know that Rachel, the nurse specialist, took the time to thoroughly explain your options and provide reassurance at every step of the process. Her clear communication and empathetic approach are a testament to the high standards of care we strive to uphold.

We’re also grateful for your kind words about Julie, the healthcare support worker, and the consultant. It is wonderful to hear that their support helped make a difficult experience more comfortable for you. Your feedback highlights the importance of teamwork and compassionate care, and we will make sure this is shared with them.

We understand that transitioning from being a healthcare professional to being a patient can be challenging, and we are so glad that our team were able to make you feel comfortable and cared for throughout.

Thank you once again for your thoughtful message. It means a great deal to our staff to know their efforts are appreciated.

Kind regards

Kevin

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