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Unable to get a checkup..

Posted By zulunr99

"Unable to get a checkup.."

About: Royal Bournemouth Hospital / Gastroenterology

(as the patient),

In October my GP referred me for an endoscopic procedure at the RBH.

After several unsuccessful attempts to submit my referral via the phone, NHS App and a personal visit because the number given was incorrect, I finally managed to get a response back from the team.

In December I was given an appointment for January but unfortunately, I'm unable to attend on the day given.

I went back to the RBH to see if it could be moved but they had to cancel it because they only have a 6 week window to book appointments.

I feel pretty let down by the whole system.

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Responses

Response from Patient Experience and Engagement Lead, Patient Experience Department, University Hospitals Dorset 7 months ago
University Hospitals Dorset

Submitted on 17/03/2025 at 09:54
Published on Care Opinion at 09:58

Dear Zulunr99,

I must apologise for the difficulties you have experienced getting an appointment. The referral process should be straightforward via your GP and I am sorry if you have found this not to be the case.

Please contact us at PALS either by email; patientexperienceteam@uhd.nhs.uk or by telephone on 0300 019 8499 and we can look into re-scheduling your appointment.

I am very sorry for the challenges you have faced accessing endoscopy. Please do get in touch so that we can help.

With Kind Regards

The Patient Experience Team

Update posted by zulunr99 (the patient)

I went back in early March and was told that my doctor has submitted another referral - since then I’ve not heard anything further.

Kind regards

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