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"A & E Care"

About: Royal Infirmary of Edinburgh at Little France / Accident & Emergency

(as a service user),

I woke up with a migraine and after taking my tablets I woke up 1 hour later with total blindness and weakness down my left side. After a call to my GP I was sent to A&E for a CT scan. I arrived there at 1pm. After an hour wait I was triaged and waited in a corridor. 

Despite asking for a painkiller I wasn't given anything as they said they needed the scan before. I waited till 7pm for scan. I finally saw a couple of senior staff.  After 3 requests a nurse came in and handed me a syringe with Oromorph. They did not stay while I took it.

After about 1 hour everything righted itself and I felt so much better. But due to mental health conditions I took a panic attack. I had sensory overload due to my sight etc coming back and the noise and how busy the department was. We asked if I could go home and they said yes as I was better. They would call if anything was wrong with CT.

Next day a senior staff member called and shouted at me for leaving the department.  They called me a stupid for leaving due to medication I take. They said I was an addict looking for pain meds. I am not an addict. My medicine is prescribed by a psychiatrist.  They told me I wasn't allowed to drive as I had discharged myself from hospital. I didn't.

I have lost confidence in going to a&e and health care in hospitals. I've had to pay privately to see a Neurologist to be allowed to drive again and be treated with dignity. I'm very unhappy being spoken to like that.

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Responses

Response from Ray Middlemiss, Clinical Nurse Manager, Emergency Department, NHS Lothian 10 months ago
Ray Middlemiss
Clinical Nurse Manager, Emergency Department,
NHS Lothian
Submitted on 14/01/2025 at 16:05
Published on Care Opinion at 16:05


I'm sorry to hear about your experience in the Emergency Department - if you wish for me to look in to your attendance and journey in the ED please contact our Patient Experience Team LOTH.feedback@nhs.scot

Kind regards

Ray

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Update posted by Help35 (a service user)

Thank you for the offer. But I want to stay anonymous and don't feel that stirring up the staff member who was so rude, dismissive and called me an addict is something I want to go through. But thank you.

Response from Ray Middlemiss, Clinical Nurse Manager, Emergency Department, NHS Lothian 10 months ago
Ray Middlemiss
Clinical Nurse Manager, Emergency Department,
NHS Lothian
Submitted on 16/01/2025 at 17:36
Published on Care Opinion at 17:36


I appreciate that it is difficult but if you change your mind please do not hesitate to contact the patient experience team.

Kind regards

Ray

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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