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"Matched my energy and made me feel more relaxed"

About: Accident & Emergency / Injury Assessment Centre

(as a service user),

I slipped on an icy farm track when out for a walk and broke my ankle. I felt like a total numpty for falling over and I was really upset because I’d been planning to scatter my husband’s ashes that weekend and knew I wouldn’t be able to now. He’s been gone a year and I wanted to scatter his remains at a lovely place I know that I would have to hike to. When I’m upset, I’m a bit loud and crack pointless jokes, and the lovely HCA and doctor must have realised this. They matched my energy and made me feel more relaxed. Care was quick and reassuring and I left with the information I needed to get through the next few days.

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Responses

Response from Kirsty Tonge, Consultant Accident and Emergency, Emergency Department, NHS Tayside 5 months ago
Kirsty Tonge
Consultant Accident and Emergency, Emergency Department,
NHS Tayside
Submitted on 13/01/2025 at 17:59
Published on Care Opinion at 17:59


Dear Cory

Thank you very much for taking the time to post your positive feedback following your recent attendance at Ninewells ED. At this time of year, Emergency Departments across the country are extremely stretched and it is so nice to hear the positive stories and patient feedback. I will ensure to pass this on to the team involved in your care and wish you all the best in your recovery.

Kind regards

Dr Kirsty Tonge- Emergency Medicine Consultant and Co-Clinical lead

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