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"A gold star doesn't seem good enough!"

About: North Devon District Hospital / Accident and emergency North Devon District Hospital / Trauma and orthopaedics

(as a service user),

What happened? 

Stupidly, having had to get out of bed about 5am to have a pee, I fell heavily on my right hip with a thump. The pain was excruciating, and I couldn't get off the floor.

With help from neighbours an ambulance was called, and a few hours later I was in Barnstaple hospital Trauma Unit.

I cannot find enough superlatives to cover the brilliant care I received (first class or gold star doesn't seem good enough) particularly the planning of the operation which needed to take into account other medical conditions of this geriatric.

It was amazing that I went in on the Thursday and was out again the Monday.

How did you feel?

At the time, absolutely useless - horizontal and helpless comes to mind - and in great pain. Now, part of me feels pleased that so much has been done in such a short time, but now I'm back home (and I live alone - but in an apartment block with some amazingly helpful neighbours) I'm feeling a little vulnerable.

But I suppose that's what trauma is all about - recognising that the body and mind have been subjected to a bigger shock than just a fractured hip.

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Responses

Response from Sophie Hutchings, Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 5 months ago
Sophie Hutchings
Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 15/01/2025 at 17:53
Published on Care Opinion at 17:53


Dear warmth99,

Thank you for taking your time to provide us with your feedback. It is great to hear of the swift care and and first class treatment you received from the teams here at North Devon District Hospital.

I hope your recovery from the fractured hip goes smoothly and that your mind and body can both start the healing process.

I wish you all the best and will ensure that the wider team here in the Emergency Department get to see your feedback.

Kind regards
Sophie Hutchings
ED Governance & Operational Support Manager

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