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"Care for my daughter"

About: Paediatrics / Paediatric Assessment Unit

(as a parent/guardian),

My 10 year old daughter was refered by GP to attend Paediatric assessment unit at Musgrove Park hospital for suspected tonsillitis along with dehydration and stomact pains, we was taken to be seen quickly and my daughter was given a bed.

She first met Jon a nurse who checked her obs and managed to get her to drink a full pint of watered down apple juice, my daughter kept saying how she liked him, Jon was amazing with encouraing her to drink and even managed to get a few smiles out of her. She then had Jon and another nurse called Emma come to do her bloods insert and insert a canula which as any 10 year old panicked about having done, but both Emma and Jon were absolutely amazing with her - calm, patient and caring and reassured her.

I can honestly say these two members of staff helped not only my child but myself as a concerned parent the kindness towards myself was out of this world i can not thank them both enough.

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Responses

Response from Dr Holly Mincher, Paediatric speciality doctor in training, Paediatrics, Somerset NHS Foundation Trust 9 months ago
Dr Holly Mincher
Paediatric speciality doctor in training, Paediatrics,
Somerset NHS Foundation Trust
Submitted on 16/01/2025 at 13:10
Published on Care Opinion at 13:10


picture of Dr Holly Mincher

Dear LovehK84

Thank you so much for your wonderful feedback about our HCA Jon and Nurse Emma.

I often work with Jon and Emma in PAU and I wholly agree with you - they consistently provide the very best of compassionate and supportive care for our children, young people and families - they are invaluable and very well thought of colleagues and, we as a Children's Unit, are so fortunate to have them working with us.

I hope you daughter is now much better from her tonsillitis, it sounded like a very stressful time for you and your daughter and I am very pleased you and your daughter were able to be cared by our fab duo, Jon and Emma!

I will directly share your very kind feedback with them - they will be delighted to hear about your feedback and I will also share with the wider Children's Unit.

Many thanks again

Kindest regards

Dr Holly

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