"Disturbing "

I registered my mum at this practice December 2024, she has medical conditions that needs medication. 3 weeks now my mum doesn't have medication and all I wanted was for the gp to write up prescription. We spoke to the pharmacist who took her old prescriptions but when we want further prescription Pharmacist said it has to be gp to prescribe. We have been trying to get an appointment since to no avail. We use pod and it refers us back to GP. Even went to A and E and was told uts not an emergency case the GP to write up the prescription. Called 111 several times who tried to be helpful and raised a ticket to the GP. Called pharmacy again and they said nothing has come through. Everyone has been trying to help except GP. They called me once and I explained all that's going on via triage, only to receive message that they are at capacity and should call 111 or urgent care centre. Well I have tried both and they keep referring me back to GP coz what we need needs a GP to prescribe meaning he has to review patient I guess. My mum's memory is getting worse coz she is not having her memory medication and her BP we don't even know but she is getting headaches and we just give her paracetamol and it settles. Her well being is deteriorating infrint of my eyes and it pains me that I am hitting brick wall everywhere and where I am supposed to get help they seem not to care. Why I say they do not care is because the Pharmacist have forwarded details, 111 have forwarded details, I even did an online pod and they apologised and said they have forwarded my concern to Teldoc Lawley. If someone registers and is new to the practice and has medical conditions surely uts fair to get that first review appointment so that all this goes in the system. What annoys more is I know people who have registered eg Stircheley and are getting appointments its all well organised. Seriously this practice should do better and change the system. We all understand GPs are overwhelmed but this should be prioritised too.