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Thank you for making a scary experience more comforting

Posted By Jet77

"Thank you for making a scary experience more comforting"

About: New Stobhill Hospital / Breast Clinic

(as a service user),

I receive an appointment for Mr Ogston’s breast clinic after an urgent referral from my GP.

From the assistant on Desk i, The Dr himself, the radiologist, the assistant on imaging reception, They were all welcoming, friendly and explained everything I needed to know.

The clinic itself ran like clockwork, quick, efficient and staff all appeared happy and friendly.

Thank you for making a scary experience more comforting. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 6 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 15/01/2025 at 13:42
Published on Care Opinion at 13:42

picture of Kevin Torbet

Dear Jet77

Thank you so much for sharing your kind words and feedback about your recent visit to Mr Ogston’s breast clinic.

We are delighted to hear that you found the team welcoming, friendly, and informative, and that they were able to provide reassurance during what we understand can be a daunting experience. It’s particularly heartening to know that the clinic ran efficiently and that the staff created a positive and comforting environment for you.

Your feedback means a great deal to us, as it reflects our commitment to providing compassionate and high-quality care to all our patients. We will make sure to pass on your kind words to Mr Ogston and the rest of the team, as it will undoubtedly brighten their day.

Thank you once again for taking the time to share your experience.

Kind regards

Kevin

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