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Fantastic staff

Story from nhs.uk

"Fantastic staff"

About: West Mendip Community Hospital

I had an appointment at West Mendip Hospital at 9.30 a.m. on Monday 6th January 2025 for maxillo-facial surgery. I arrived early for the appointment & was immediately shown into the surgery area. The staff were absolutely fantastic - incredibly welcoming, friendly & amusing as well as being efficient & informative. They made the whole experiencing relaxing & positive. I would like to thank them all for such a great job

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Responses

Response from Sarah Johnson, Patient Engagement and Involvement Assistant, Patient Engagement, Somerset NHS Foundation Trust 5 months ago
Sarah Johnson
Patient Engagement and Involvement Assistant, Patient Engagement,
Somerset NHS Foundation Trust

Submitted on 20/01/2025 at 10:24
Published on Care Opinion at 10:24

picture of Sarah Johnson

Hello

Thank you so much for contacting us with your positive feedback following your recent appointment with the Maxillofacial team at West Mendip Community Hospital. I am so pleased your experience was positive and that you found the staff welcoming and friendly.

Please be assured that I will share your kind comments with the team involved in your care.

Again, thank you for taking the time to contact us.

Kind regards

Sarah

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Response from Sarah Johnson, Patient Engagement and Involvement Assistant, Patient Engagement, Somerset NHS Foundation Trust 5 months ago
Sarah Johnson
Patient Engagement and Involvement Assistant, Patient Engagement,
Somerset NHS Foundation Trust

Submitted on 27/01/2025 at 10:38
Published on Care Opinion at 10:38

picture of Sarah Johnson

Good morning

Please see a response from Deborah Wright, RN, Theatre Team Leader, West Mendip Theatre in regards to your kind feedback, please see below.

Thank you for taking the time to report your positive experience with us.

It was a pleasure to meet you.

You were first on the list, and we were happy to get started immediately.

The staff try very hard to lighten the atmosphere in Theatres and we are so pleased that it had the desired effect.

We hope you have an uneventful recovery and wish you good health.

Kindest Regards

West Mendip Theatre Team


Kind regards

Sarah

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