"At no point was I left uninformed"

I recently underwent a partial knee replacement with Mr Robert’s at the Golden Jubilee Hospital. I would like to leave some feedback. I am aware that we are very quick to complain but sometimes reluctant to give praise where praise is due.

Mr Robert’s was amazing. He was mindful and kind to me throughout my appointments and during my surgical visit. When he spoke with me, he spoke with calm, friendly knowledge - at no point was I left uninformed. He cared about me, and even wheeled my bed back to the ward following my surgery, as everyone rose seemed busy. During his rounds he introduced me to people who were with him. His colleagues was equally as caring.

Selena and the office staff were always very helpful when I phoned to check up on things.

The nurses who supported me before, during and after the surgery were friendly and pleasant also. The room I was in was clean, tidy and comfortable.

As a result I was quite relaxed, and the surgery was successful (thus far! It’s only been a few weeks).

Thank you, Mr Robert’s, you were amazing