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Transport to haemodialysis

Story from nhs.uk

"Transport to haemodialysis"

I am concerned about transport for patients attending in-centre haemodialysis. My husband had a pre booked appointment for 2.45 today to attend dialysis at Hexagon unit and the drivers never turned until 4.30 causing him to miss a the appointment. This is happened now second time during the week. Your department putting patients lived at great risk. As your aware convenient ways of getting to and from health services is important to dialysis patient. But your scheduling is poor and booking service unprofessional. Bad scheduling makes life miserable for patient and their families.

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Responses

Response from Olivia Jones, Patient Engagement Officer, North West Ambulance Service NHS Trust 7 months ago
Olivia Jones
Patient Engagement Officer,
North West Ambulance Service NHS Trust

Submitted on 08/01/2025 at 09:35
Published on Care Opinion at 09:35

Thank you for reaching out to express your concerns.

I sincerely apologise for the distress and inconvenience your husband experienced with the transportation service for his haemodialysis appointment. I understand how vital timely and reliable transport is for patients, especially those receiving in-centre dialysis, and I deeply regret that he missed his appointment.

Please be assured that these issue's get taken very seriously, and your feedback can be escalated to the relevant departments which then will be investigated for the reasons behind the delayed transportation and ensure that corrective measures are taken to prevent further occurrences. Our goal is always to provide the highest standard of care and support to patients and their families, and we acknowledge that we have not met that standard in this instance.

I would appreciate the opportunity to speak with you directly to better understand the situation further and investigate appropriately. Please feel free to contact me by emailing Talk.Tous@nwas.nhs.uk

Once again, I apologise for the inconvenience this has caused and thank you for bringing it to our attention. Your feedback is invaluable as we strive to improve our services.

Kind regards,

Olivia

Patient Engagement Officer

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