Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Care in hospital

Posted By Cma

"Care in hospital"

About: University Hospital Monklands / Day Surgery

(as the patient),

Admitted for gallbladder removal day surgery. As soon as admitted nurses very attentive and making me feel at ease. Informed of operation procedures and anaesthetist procedure. Took into ward on time and no delay or waiting about.

Amazing aftercare after operation in the ward.

Nurses are not given enough credit for the long hard working hours they have to work each day.

Stephanie. Julie and Amanda have exceptional people skills and a credit to the nhs.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 5 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 10/01/2025 at 15:33
Published on Care Opinion at 15:33

picture of Jennifer Montgomery

Dear Cma,

Thank you for sharing your experience of University Hospital Monklands, Day Surgery.

I am so pleased to hear that your gallbladder removal went well and that you were looked after with care and compassion by everyone. Staff looking after you with great people skills really makes the difference.

I look forward to passing your kind words to the whole team but especially Stephanie, Julie and Amanda who I am sure will be delighted to hear your feedback and get a real boost from it.

I hope you are recovering well.

Best Wishes,

Jenni

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k