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No compassion no communication

Posted By lilmcqueen

"No compassion no communication"

About: Chorley & South Ribble Hospital / Colorectal surgery

(as the patient),

The colorectal surgery secretaries I spoke to showed me no compassion no communication. When I ring them they are rude and unhelpful. They also over rode my surgeon by sedating me instead of putting me to sleep.

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Responses

Response from Sharon Stringer, Patient Experience Manager, Bolton NHS Foundation Trust 2 months ago
Sharon Stringer
Patient Experience Manager,
Bolton NHS Foundation Trust

Submitted on 04/03/2025 at 16:11
Published on Care Opinion at 17:08

Dear Patient,

I am truly sorry to learn of your experience with the secretarial team and would be more than happy to look into this on your behalf if you feel this would be of help. Please contact our PALS team at PALS@boltonft.nhs.uk or telephone them on 01204 390193 and we can investigate this for you.

Kind regards,

Sharon Stringer

Patient Experience Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lancashire Teaching Hospitals NHS Foundation Trust 2 months ago
Lancashire Teaching Hospitals NHS Foundation Trust

Submitted on 21/03/2025 at 15:54
Published on Care Opinion at 15:54

Good afternoon,

Thank you for taking the time to provide your feedback.

I am sorry to note that you had such a poor experience and for any distress caused as a result of your communication with our colorectal team.

Please contact our Patient Experience and PALS team on 01772 522972 or via email on PALS@lthtr.nhs.uk should you wish us to look into this matter further.

Kind Regards

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