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Good service

Story from nhs.uk

"Good service "

About: Clifton Road Surgery

Firstly I think the new booking/contact system is excellent .

Yesterday I used the online form to request help and maybe have my prescription dosage increased . Within an hour I was contacted with the offer of a face to face appointment in the afternoon .

I was seen by a really kind and helpful lady doctor who took time to discuss what I needed .

I went away feeling reassured .

Thankyou , to Dr Rachel Strudwick .

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Responses

Response from Clifton Road Surgery 7 months ago
Clifton Road Surgery

Submitted on 10/01/2025 at 15:01
Published on nhs.uk at 15:02

Thank you for your comments. On behalf of the team at Clifton Road Surgery, I would like to thank you for taking the time to send such positive feedback.

We’ve been receiving a lot of positive feedback regarding the booking/contact system. Before implementing this system and approach we really believed it would benefit patients. Receiving positive feedback is reassuring and lets us know that all the hard work we undertook to find the right system and ensuring our processes were fully embedded, we made the right decisions. Thank you and I will feed your comments back to the team.

I wanted to thank you for also taking the time to compliment our GP, Dr Strudwick. We all work hard to ensure our patients are cared for and it is lovely to receive supportive comments; I have shared your comments direct with Dr Strudwick.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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