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Care for daughter during hospital stay

Posted By Lyns80

"Care for daughter during hospital stay"

About: Royal Hospital for Children (Glasgow) / Acute Receiving Unit (Ward 2c) Royal Hospital for Children (Glasgow) / Paediatric Intensive Care Unit

(as a parent/guardian),

My 15 year old daughter was admitted to PICU Royal Hospital for Children from A&E with what was later confirmed to be meningitis. My daughter spent 4 days in PICU, the nurses and doctors who looked after her during that time were amazing, the compassion and care given to her was exceptional, she had so many investigations and medications which were all explained to us every step of the way.

In what was a traumatic ordeal for myself and her dad, the nurses really helped to reassure us and answer any questions we had, the support we had from all the nurses involved in her care, Kat and Lexie (sincere apologies for forgetting all names) we will be eternally grateful for. 

My daughter was then transferred to ward 2b for the next 7 days, again the care received on the ward was fantastic during a worrying time for us all. Dr Longbottom was wonderful and ensured every possible avenue was covered, arranging MRI scans and visits to Audiology. The time you spent with my daughter, listening to her and my own concerns and explaining treatment plans and test results with your caring gentle manner was very much appreciated.

Cheryl, Hilda and Niamh as well as all the other nurses and doctors involved in her care made her stay a little less gloomy with your cheery smiles and stories 

Thankfully she is well on the road to full recovery and we are so grateful to each and every one of you

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 5 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 15/01/2025 at 13:36
Published on Care Opinion at 13:36

picture of Kevin Torbet

Dear Lyns80

Thank you for taking the time to share such heartfelt feedback about your daughter’s care at the Royal Hospital for Children. We are incredibly pleased to hear that your daughter is on the road to recovery after what must have been an incredibly challenging and worrying time for you and your family.

It is wonderful to know that the compassion and dedication of our staff in both the Paediatric Intensive Care Unit and Ward 2B made such a positive difference to your experience. The way you describe the support provided by nurses Kat and Lexie, Dr Longbottom, Cheryl, Hilda, Niamh, and others is a testament to their commitment to patient-centred care. We will ensure that your kind words are shared with the team involved, as they will undoubtedly be touched by your gratitude.

We are also glad that our team was able to offer reassurance and clarity during a difficult time, taking the time to listen to your concerns and explain treatment plans step by step. Your recognition of their cheery smiles and comforting presence highlights the human touch that is so important in healthcare.

Thank you again for your kind words and for highlighting the excellent work of our staff. We wish your daughter a continued smooth recovery and send our best wishes to your family.

Kind regards

Kevin

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