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ED/ AMU admission

Posted By turkeyyf43

"ED/ AMU admission"

About: Antrim Area Hospital / Accidents & Emergency Antrim Area Hospital / Ward B2 Acute Medicine (AMU2) Northern Ireland Ambulance Service / Emergency ambulance response

(as a relative),

Thanks to staff in NIAS, AAH ED and AMU2 for the kind, compassionate and gentle care my mother received from late Dec to early January, in the face of overwhelming pressure.

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Responses

Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service 6 months ago
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 10/01/2025 at 12:47
Published on Care Opinion at 12:47

picture of Maggie Hamilton

Good afternoon turkeyyf43,

Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they have received. It was encouraging to discover the kind, compassionate and gentle care your mother received. As an organisation we are committed to consistently show compassion, professionalism, and respect for the patients we care for.

I hope your mother is recuperating well.

Kind regards,

Maggie

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Response from Cathy McCoy, Clinical Service Manager, Emergency Medicine, NHSCT 5 months ago
Cathy McCoy
Clinical Service Manager, Emergency Medicine,
NHSCT

Submitted on 15/01/2025 at 11:31
Published on Care Opinion at 11:31

Dear turkeyyf43,

thank you for the lovely feedback I will ensure that the staff are aware of your lovely comments.

Is is always nice to feel appreciated

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Response from Mary Butler, Assistant Clinical Services Manager , Medicine and Emergency Medicine, NHSCT 5 months ago
Mary Butler
Assistant Clinical Services Manager , Medicine and Emergency Medicine,
NHSCT

Submitted on 15/01/2025 at 11:55
Published on Care Opinion at 12:07

Good morning turkeyyf43,

Thank you for taking the time to share your valued feedback on our services; this is always very much appreciated by our teams. It is very reassuring to hear of the kind, compassionate and gentle care that your Mother received; I will ensure that your feedback is shared with the team.

I do hope that your mother is recovering well.

Warmest Regards

Mary

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