"Very poor service."

I submitted a change of Name form at the reception and the person at the desk took it, and when I handed over Marriage certificate which a copy was need of it she said it was not necessary. I insisted that a copy of it and my passport be taken as it show how my name should appear on my record. She declined taking only the form. Forward to a some weeks later, I call up the hospital to book an appointment with the specialist given my details only to be told no change of name has been attempted or done by my surgery. Called the Surgery and was told it had not been done, that I should fill the form and submit again with the evidence. I said I wasn’t doing that again and they should go look for the form i submitted be before. I don’t know if the form was found however, my middle name change to the new one while my Surname and prefix still did not change. Called the surgery to say my name change had been done partially and was told it would be done correctly. Few day later I get a text message saying to bring in my marriage certificate so that they can have a copy. I did not mind I took it in with my passport. Again I handed my marriage certificate and passport. The woman took my marriage certificate and declined taking my passport. On Saturday i check my NHS app and seen that my name had change but my new middle name was removed and change back to the old one. Called the Surgery today and said my name has not still been done correctly and the person who picked up sounding bored and did not give her name, said I have to come back into the surgery and fill the form again. This is now becoming a pattern, why ask me to fill a form, if at the end of the day something else is going to be written down? This is not the first time I have had problems with the admin staff, who seem to do whatever they like and don't care how their mistakes and errors inconveniences the patient. My name has been changed correctly on everything but my NHS record, because someone is really incompetent at what they do. Makes me wonder how my data is being handled if a form I submitted is misplaced and I am being asked a gain to come in and fill another form. What a horrible service!