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"NHS24"

About: NHS 24 / NHS 24 (111 service)

(as the patient),

I want to thank the team for their help, consideration and efficiency when I had to contact NHS 24 recently. At all times I was treated seriously , sympathetically and with compassion.

In short an excellent experience. The 10 hour delay in getting the diagnosis and initial treatment was disappointing but totally understandable given the large volume of calls at this time of year.

My subsequent hospital treatment was equally as superb…..but with similar delays.

Final comment :- I believe if NHS Boards spent less on hospitality, promotional advertising and travelling etc as highlighted in a recent report we could perhaps afford to employ more Doctors to reduce these delays

My compliments,thanks and good wishes to all those at the coal face..…well done

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Responses

Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 6 months ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24
Submitted on 09/01/2025 at 17:07
Published on Care Opinion at 17:07


Dear guidekt96

Thank you for taking the time to share your experience on Care Opinion. I hope you are now feeling much better following your diagnosis and treatment.

I understand that a few services were involved in your care, I am responding on behalf of NHS 24. I’m delighted to read of your overall positive experience when you contacted the 111 service.

If you would like to share more information with me, I can identify the staff who managed your call and share your Care Opinion story with them. I’m sure they will be delighted to read your kind words. We always make sure staff see positive feedback to reinforce how valued their care is when people reach out to our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk

Thank you again for sharing your experience.

Laura

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