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"Tessajowell gp practice "

About: Melbourne Grove

I've booked many appointments with this gp in the last 2 years the main one is for my leg they referred me for a xray at kings witch no one contacted me when the date was after making me wait 4 to 5 months I have a lump in my ear and they telling me u have to rebook because a letter was wrong that got sent off. That's on their end so don't know why I have to rebook again and for the appointment for my knees when I called them up about it to see what was happening they told me there was nothing on the system when I remember telling them the first time I called back because no one contacted me to rebook the appointment for me again the person on the phone said there was nothing on the system I already feel like ending my crappy life now and all this neglect is making me worse every time I call somethings seems to be wrong or there's nothing on the system. I'm sick of rebooking for nothing to happen about it

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Response from Melbourne Grove 4 months ago
Melbourne Grove
Submitted on 06/02/2025 at 09:21
Published on nhs.uk at 09:21


Hi

Thank you for your feedback, it’s much appreciated.

We’re very sorry to hear about your experience was unsatisfactory. If you would like to discuss this further, please contact us on souccg.tjgp@nhs.net

Please note, we will need your full name, NHS Number and Date of birth when emailing us to address your concerns raised.

If you need further assistance, or something else, please do contact our Governance department on omneshealthcare.governance@nhs.net - we’re here to help!

Thank you, Omnes Healthcare Ltd.

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