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"Treatment from nursing staff & hospital policy"

About: Royal Hospital for Children (Glasgow) / Schiehallion Wards (2a & 2b)

(as a service user),

My daughter is  22 months old and has a blood condition. She receives regular blood transfusions and has a central line (port) in her chest. When she spikes a temperature we are advised to take her straight to hospital due to risk of infection. The nursing staff administer antibiotics immediately and we are normally in hospital for at least 48 hours, sometimes more. 

This has happened countless times within the past year. These stays have been very challenging for all the family. She doesn't sleep well in hospital and can become extremely distressed. On our first visit to hospital when she was only 4 weeks old, nursing staff allowed both my husband and I to stay overnight as she was very young and unsettled.

I was tremendously grateful as I needed the emotional support of my husband and was suffering from PTSD from a challenging labour. My husband has continued to stay with my daughter and I overnight each time we visit the hospital with no members of staff querying the situation. 

Our daughter spiked a temperature at the beginning of the year, so again we arrived at the hospital and were given a bed in Ward 2a. At midnight, when the nursing staff were administering my daughter's antibiotics, we were told that only one adult should be staying overnight. We waited until the morning time to speak to the nurse in charge, as well as the manager. I told them that I appreciate hospital policy and understand why it's in place but hoped that they would take individual circumstances into account (as they had previously done so).

My husband stayed again that night but we made sure to inform the night time staff so that they could note it down for fire evacuation purposes. However, as my husband was leaving the following day, the manager took him aside and said that he should not have stayed overnight and will not be allowed to do so next time. 

The staff in ward 2a are amazing and have always treated us with respect but I was disappointed in their attitude this time. Perhaps this particular policy is one that should be under review, particularly when families are dealing with huge amounts of emotional distress.

I have suffered from postnatal depression since having my daughter and this kind of approach does not help. I would like to speak to someone who perhaps has some authority on changing the situation for my and other families in the future. 

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Responses

Response from Emma McGinlay, Lead Nurse - Paediatrics, Paediatrics, NHS Greater Glasgow and Clyde 4 months ago
Emma McGinlay
Lead Nurse - Paediatrics, Paediatrics,
NHS Greater Glasgow and Clyde
Submitted on 20/01/2025 at 09:01
Published on Care Opinion at 09:01


Dear Marissa1849

Thank you for taking the time to share your experience and feedback regarding your daughter's hospital stays. I am sorry to hear how challenging these hospital admissions can be for your daughter and your family, this must be a very worrying and stressful time for you.

Thank you for highlighting your experience during your most recent time with us and for bringing to our attention this very important subject and the inconsistences you have experienced regarding this. I will review the practice here in the Royal Hospital for Children regarding parents/carers staying overnight to ensure our approach is consistent and meeting the needs of our families throughout the hospital.

We aim to provide a supportive and caring environment for the children and also the families in our care therefore I will review the current policy in place to ensure it is providing this type of support and environment.

I am delighted to hear that during the majority of these experiences you have found the staff to be amazing and respectful.

Again, thank you for sharing your experience with us as receiving feedback helps us to reflect and improve the care and services we provide.

If you would like to discuss this further, please contact me at emma.mcginlay@nhs.scot

Thank you

Emma

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