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Helpful Ambulance Service Lothian

Posted By Col3

"Helpful Ambulance Service Lothian"

About: Scottish Ambulance Service / Ambulance Control Centre Scottish Ambulance Service / Emergency Ambulance

(as a relative),

The 999 call handler and the ambulance crew who assisted us on Christmas day deserve thanks. The call handler provided such clear and helpful instructions in a calm and supportive manner. The two crew members were excellent also - professional, caring, thorough and compassionate. Thank you.

Also worth noting that the ambulance arrived very promptly.

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Responses

Response from Alan Martin, Clinical Development Manager, National Operations, Scottish Ambulance Service 6 months ago
Alan Martin
Clinical Development Manager, National Operations,
Scottish Ambulance Service

Submitted on 07/01/2025 at 11:27
Published on Care Opinion at 11:27

picture of Alan Martin

Dear Col3,

Many thanks for taking the time to share your feedback here on CareOpinion. I am so sorry to read that you required the use of our services on Christmas day and I do hope that you are all feeling better. It is great to hear positive stories about the work our wonderful staff provide.

If you wish I can pass on the feedback to the call handler and crew directly. To do so we would need to know the date, time and address that the Ambulance attended and the patients name. This information can be sent to sas.feedback@nhs.scot for the team to pick up. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story and share it with the crew.

I wish you all the very best for 2025 and thanks again.

Kind Regards

Alan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Col3 (a relative)

Yes please do. I have emailed info requested. Many thanks.

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