"An overall inclusive experience-Well Done!"

I have been facing significant health challenges over the past three years, and during a recent visit, I had the opportunity to consult with a GP at Wychbury Medical Practice. The care I received was exemplary. The Doctor demonstrated genuine compassion, empathy, and professionalism throughout the consultation.

Our conversation was held in a private and highly confidential manner within a comfortable room, despite the cold morning. While explaining my blood test results, she attentively listened to all our concerns, making us feel heard and understood. At no point did the appointment feel rushed.

Although this appointment was initially scheduled to discuss blood test results, I mentioned a new symptom during the consultation. The GP not only acknowledged it but also conducted a mini examination offering assurance . This was a refreshing experience compared to previous consultations where I had been asked to book separate appointments to address additional concerns. Her approach made us feel valued and helped build an excellent rapport.

Her calm and composed demeanor alleviated my anxiety and made both my wife and me feel at ease. We were able to discuss all our concerns without hesitation. The GP also took the time to offer options and suggestions when expressing her views, fostering a sense of inclusiveness and collaboration in managing my health.

Beyond the medical discussion, she engaged with us on a personal level, asking about our children and even discussing how they might need to be tested for certain conditions. This approach helped us address additional questions in a natural and relaxed manner. Throughout the consultation, we were treated with the utmost respect and dignity, which stood in stark contrast to some past experiences where appointments felt rushed or overly time-restricted.

The reception staff also contributed to this positive experience. The receptionist who called to book the appointment was polite and clearly explained the reason for the booking. On the day of the visit, the receptionist greeted us with a warm smile and a welcoming attitude, ensuring the experience felt inclusive and professional.

My only slight suggestion for improvement relates to the seating arrangements in the waiting area and consultation rooms. As someone with chronic neck back pain, I found the seating in the waiting area uncomfortable due to the lack of higher chairs with proper back support. Similarly, a swivel chair in the consultation room could enable easier movement for both the doctor and patient during examinations. I also found it challenging to move the chair forward manually, as my leg strength and hand grip are affected by due to a medical condition.

Overall, I would like to extend my heartfelt thanks to the GP and the entire Wychbury team for providing such a positive and inclusive healthcare experience. Thank you Wychbury team.