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"grace, expertise, and dedication"

About: Maternity care / Johnston House Maternity care / Maternity Royal Jubilee Maternity services / Maternity care

(as a service user),

The antenatal, delivery, and postnatal care I received at RJMH was absolutely exceptional. My first child was born in England and my experience there was starkly different. The RJMH team treated my family as if we were their family. Every single member of the team was patient, professional, fastidious, and caring to a fault. I feel so privileged and grateful to have welcomed our daughter into the world under the care of these teams. Given the consistency of the standards that I encountered, I suspect that the ethos and management of RJMH is rock solid. I am so appreciative that these people are in these roles that they fill with grace, expertise, and dedication. Anaesthetists Drs Wilkinson and Gamble, the theatre team, the theatre recovery nursing team, and the Johnston House team including Jenny & Shereen (looked after me on night shifts - so kind), Paige (excellent), Marie (epitome of caring and so respectful), Catherine, and Angela who discussed the NIPE with such thoroughness and patience. I am truly sorry that I can’t recall everyone’s name, because every single person was excellent and really deserves to be acknowledged. 

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Responses

Response from Emma Thompson, Service Manager Maternity and Neonatal, Gynaecology and Sexual Health, BHSCT 9 months ago
Emma Thompson
Service Manager Maternity and Neonatal, Gynaecology and Sexual Health,
BHSCT
Submitted on 06/01/2025 at 15:26
Published on Care Opinion at 15:26


Dear HappyMum24,

Thank you for taking the time to leave such a lovely review of the care that you received in the RJMH. It is always fantastic to hear such positive feedback from the woman that use the service. I will ensure that I pass on your words to the staff involved so that they see the positive impact they had on your journey through the maternity hospital.

many thanks

Emma

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by HappyMum24 (a service user)

Dear Emma,

Yes please do pass on the compliments to the team. Remarkably, I forgot to mention the phenomenal friendly surgeon who also played a fairly pivotal role! Dr Goodall; she was lovely and did an extraordinary job. Thanks again to the whole team and to yourself also! Happy new year.

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