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So unfriendly

Story from nhs.uk

"So unfriendly "

About: Putneymead Group Medical Practice

Called in to ask the receptionist a question on Sat morning. She simply didn't want to know, no greeting, no smile, just sucked her teeth at me and made me feel like a nuisance. It took a great deal of strength to go in and ask a question but she was so rude, unfriendly and unpleasant that I left in tears. This practice should employ people who actually want to work, are kind to people who are vulnerable and unwell. This woman was horrible - and she's the first point of contact. I can't recommend this surgery, they are just unkind and unprofessional.

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Responses

Response from Putneymead Group Medical Practice 6 months ago
Putneymead Group Medical Practice

Submitted on 13/01/2025 at 11:07
Published on nhs.uk at 11:07

We are very sorry to hear about your experience at our practice and sincerely apologise for the distress this caused you. This is certainly not the level of care or professionalism we strive to provide to our patients, and we take your feedback very seriously.

Please be assured that we have spoken with all staff who were on duty that Saturday to address this matter. We are committed to understanding what happened and ensuring that every patient feels respected and supported when they visit us.

To help us investigate further and address your concerns more thoroughly, we encourage you to contact the practice and ask to speak with our Reception and Patient Liaison Manager. They will be happy to discuss your experience in more detail and work with you to resolve this matter.

Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our service.

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