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"Explained everything"

About: University Hospital Monklands / Outpatients Department

(as a service user),

I saw Mr Smillie recently after being referred because I have had a sore throat for months. I was quite anxious because of what the outcome might be and I had also got into a bit of a panic because I remembered being in certain wards in the hospital.

Mr Smillie was great, he explained everything and asked if it was ok for him to do things before he did them. He showed me the different parts of my throat on the screen which I really liked because I am autistic and have a particular interest in medical documentaries so it was interesting to see this and it was also great to meet an actual surgeon and I wish I had said that he is an amazing person to do surgery etc. Luckily my outcome wasn't serious and Mr Smillie was able to offer me an explanation and treatment.

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Response from Gavin Morrison, Senior Nurse - Surgical, Critical Care and Outpatients, University Hospital Monklands, NHS Lanarkshire 5 months ago
Gavin Morrison
Senior Nurse - Surgical, Critical Care and Outpatients, University Hospital Monklands,
NHS Lanarkshire
Submitted on 10/01/2025 at 10:52
Published on Care Opinion at 10:52


picture of Gavin Morrison

Dear Pushingmeaway

Thank you for taking the time to post your lovely feedback of your recent experience at Mr Smillie' s outpatient clinic.

I have forwarded on your comments to Mr Smillie and I am sure he will be delighted to read them.

I am also happy that you had a positive experience in our Outpatient department.

I hope you are recovering well.

Kind regards

Gavin Morrison

Senior Nurse for Surgical, Critical Care and Outpatients

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