"Rude receptionist, impossible to get appointment "

I have been at this practice for years and the standard of professionalism had plummeted. There is no care from any of the staff with the exception of 2 nurses.

It is impossible to get an appointment especially if you work and is like pulling teeth trying to get information from the reception staff. I called today and asked if they still did extended appointments and the receptionist said I don’t know. I had to push and in the end said ‘so you’re telling me that you don’t accommodate people who work’ she then said yes we have an out of hours appointment on 22nd January but it’s up to the doctor if you can have it. I asked how I made a complaint and she said go online. I asked for the information to do this and she said I don't know you’ll have to find it yourself. I expressed my frustration and disappointment at the lack of support and she eventually put the phone down on me. Called back to speak to the practice manager but she was unavailable and was told I’d need to speak to the receptionist manager but she was also unavailable. The surgery is shocking and feels as though it’s being run as a money spinner rather than a care facility. They spam you with offers of appointments for vaccinations and diabetic reviews but when you actually need help there is none.