"Bad practice"

I want to report on yesterday's Queen Elizabeth Hospital ENT department appointment. My appointment was 02/01/2025 at 3:45 pm at Outpatient area G.

First of all, the appointment was not with a doctor I saw for my first app.I was seen by an ENT doctor in Lewisham hospital on 27th October, and because of my chronic sinusitis issues and lost of smell, I was sent for CT scan.I did a CT scan on 14th of December.When I arrived at the appointment yesterday, the doctor could not find the results of my CT scan.  When I had a CT scan they said in 10 days my results would be sent to my doctor.So in the end ENT doctor could not do anything without results and I was sent home.It is disappointing as I have chronic sinusitis which impacts my life massively, I have traveled to this appointment, back and forth I spent 3 hours on the buses because I live in Hither Green and my regular hospital, Lewisham Hospital, but this time I was sent to Queen Elizabeth.I have fibromyalgia so it is very hard for me to travel that long, especially for no reason, I was advised nothing because the scan results were not there.Is it the best way to use the NHS and my resources?I always get messages about how important it is to keep your appointments and when I do so from the ENT department side nothing is done. Maybe it would be good to check documents before an appointment and to cancel it if they can not find results. I have fibromyalgia and these kinds of things put me in a flare-up.I am feeling very sick today because of the travel and waiting and then realizing that all this was for nothing!