"Extremely slow and lazy staff"

Dear Patient

Thank you for taking time to provide feedback. We are sorry to read your comments about our practice but disagree with your heading and description of our staff. Our staff, especially the front desk staff are extremely hardworking and dedicated. They work under constant pressure dealing with various stressful situations and are quite often on the receiving end of everyone’s frustrations.

There are rules governing the issuing of ‘sick certificates’ or fit notes and sometimes the GP may not be able to supply one or extend an existing one because they need further information and assessment. This is especially the case for new patients to the practice.

We are always looking to improve our service and engage with our patients. We recognise that there maybe times when things have not gone right, and we need to know. We kindly ask if you could email us directly with more details on nelondonicb.theazadpractice@nhs.net so that we can look into addressing your concerns in depth rather than providing a general response to an anonymous comment.