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"Horrible practice "

About: Queen Elizabeth Hospital Birmingham

I went in as I’ve been struggling with the flu really badly. I also have asthma, lupus and diabetes. The flu has been affecting my asthma a lot and my pump hasn’t been helping. I sat in the waiting room for 3 hours which i originally had no problem with until I was seen by a very impatient doctor for less than 2 minutes no exaggeration. I told this doctor what symptoms I was experiencing and was completely ignored. I was given a prescription without knowledge as to why or how often and how long I should be taking the medication. I told the doctor I was experiencing high amounts of pain from even the slightest touch and I’ve been admitted into hospital for my asthma many times he waved his hand and continued writing the prescription. I was then told to go to the pharmacy at the hospital to collect my medication, while visiting the pharmacy and waiting in line for a while I was then told I would not be able to collect my prescription their and would have to go to a high street pharmacy. At this point my asthma had gotten worse due to Cold weather and having to walk around to the pharmacy. This was my first and hopefully last time visiting this hospital. I don’t live here I’m visiting from London, where the services are much more respectful and helpful. I hope nothing worse happens to me because I would hate to have to take it further. Your doctors need sensitivity training. There was vomit outside near the benches, the cleanliness of this so called hospital was appalling

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Responses

Response from Queen Elizabeth Hospital Birmingham 5 months ago
Queen Elizabeth Hospital Birmingham
Submitted on 06/01/2025 at 09:56
Published on nhs.uk at 09:56


Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear about the experience you went through.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

Patient Experience Team

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