"Swift action"

New years eve, 4.30pm my son was ill. I phoned Marlow doctors for help, as he wasn't actually registered at the surgery. They told me to fill out the online form, which I wasn't hopeful I would hear anything back in the time frame. They assured me they were looking at all forms sent in. Within 20 minutes we had a phone call to arrange an appointment. Seen within 30 minutes, and immediately advised to go to hospital. They phoned ahead so we didn't have to sit in an A&E waiting room on new year's Eve. The reception staff were very helpful helping us fill out the forms for a visitor and the triage nurse was amazing. We are very grateful to all the staff and I take back my reservations about having to fill out an online form, the system does work. Thank you.