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"Created a positive atmosphere"

About: North Devon District Hospital / Oral & Maxillofacial Surgery

(as a service user),

There was team of four female clinicians including the actual dentist, which seemed to create a very different atmosphere than the previous time I had been there  with a male dentist.  It was very friendly, positive, and chatty (which when one is required to have one's mouth wide open is a little difficult!)

I had enormous trouble trying to transfer from my wheelchair, but the dentist suggested not transferring, and they all worked out the best way of doing it without making me feel guilty of putting them to any extra trouble (even though it did).

My choice of musical artist had been retained from my previous visit, and had already been set up.  Conversation was almost entirely on that subject, initiated by the dentist.

The whole experience was almost entirely pain-free, although the anaesthetic has not completely worn off yet, and I was left with the feeling that I would like to have got to know all four ladies better.

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Responses

Response from Dianne Cooper, Dental Nurse Team Manager- Maxillofacial & Orthodontics (Northern Services), Maxillofacial & Orthodontics (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 9 months ago
Dianne Cooper
Dental Nurse Team Manager- Maxillofacial & Orthodontics (Northern Services), Maxillofacial & Orthodontics (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 06/01/2025 at 09:51
Published on Care Opinion at 09:51


picture of Dianne Cooper

Thank you for sharing your feedback.

I am pleased to hear that the team created a friendly and positive atmosphere during your visit and that they worked collaboratively to accommodate your needs with care and consideration. I am also pleased that the attention to detail, such as remembering your music preference, added a personal touch to your experience. I hope your recovery is going well.

I will share your kind comments with the team.

Kind regards,

Dianne

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