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"Children and mother in tears due to comments from…"

About: University Hospitals Birmingham NHS Foundation Trust

My wife was on ward 3 after having a c-section and delivering our beautiful baby daughter. When we got onto the ward after being with an absolutely amazing team in the surgical suite. We was met with a very rude midwife who just barked at us when visiting times was then left. I had my mother in law outside and asked if I could swap so she could be with her daughter and her 1st granddaughter. We was told this is not possible and she would have to wait until visiting in 20 mins. Deflated I went out and told the mother in law the bad news. When visiting time came we had our son and 2 adopted children come to meet their sister everyone was happy but then the same midwife stopped our 2 older children from coming in stating that "because your wife is not their birth mother they cant be on the ward!" My wife hearing this broke down crying as we was only outside the door to the room. My 2 older children also started crying at the disgusting comments made by a stranger about our family. Livid did not start to explain my feelings. What made it worse was after this no one came to check on baby or mom. It wasn't until the night shift staff came on and checked her that they found out she had been sitting in a massive puddle of blood and had to change her bedding. The aftercare has been shocking if we have another child we will not be coming back to this hospital. To have a girl born on new years eve and be the 1st girl in 4 generations to have the end of an amazing day shattered and have all my family in tears will be something I will never forget or forgive...

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Responses

Response from University Hospitals Birmingham NHS Foundation Trust 5 months ago
University Hospitals Birmingham NHS Foundation Trust
Submitted on 06/01/2025 at 09:44
Published on nhs.uk at 09:44


Thank you for taking the time to provide feedback – apologies for the delayed response. We are really sorry to hear about the experience you and your family went through and the lack of aftercare your wife received.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

Patient Experience Team

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