"BP appointment "

I admit it was totally my fault, I went to Stakes Lodge instead of Forest End for my BP appointment & they did message me twice to tell me about my appointment but I did it! But despite Stakes ringing through to tell them they refused me my appointment because I was 15 minutes late stating this would put everyone else back. I could have scoffed in the receptionist's face as I have sat for 30/40 minutes before waiting to be seen. But I calmly accepted my new appointment for 2 weeks time. My BP would have probably been high anyway! Can't fault the nurses though as they are genuinely very kind & caring.