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"Excellent care"

About: Golden Jubilee National Hospital / General Surgery Golden Jubilee National Hospital / Orthopaedics

(as a service user),

I was admitted to the Golden Jubilee National Hospital recently for an orthopaedic procedure. From the very start, the care was nothing short of exceptional.

The nurse looking after me was Amy. Amy was so welcoming and professional. Amy explained what was happening every step of the way. I was very anxious , however, her calm and empathetic manner gave me the reassurance that I was in safe hands.

All staff that helped me were absolutely wonderful. I felt so confident that staff were invested in my safety and wellbeing. A special thanks to the anaesthetist and the surgeon looking after me. I'm so appreciative of the care and attention I received. 

The continuity of care was excellent and I returned to the ward for my post operative care . A welcomed sight to see Amy again. She was just fantastic. 

Thank you . 

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Responses

Response from Andrea Heatley, Risk and Feedback Facilitator, Clinical Governance, NHS Golden Jubilee 6 months ago
Andrea Heatley
Risk and Feedback Facilitator, Clinical Governance,
NHS Golden Jubilee
Submitted on 03/01/2025 at 16:37
Published on Care Opinion at 16:37


Dear Podstar 1,

Thank you for taking the time to post about your recent experience. I am delighted to hear that all the staff who were involved in your care were kind, caring, and compassionate and dedicated. It is a pleasure to pass your comments onto the team involved in your care at NHS Golden Jubilee and I am sure that they will be delighted to hear of the impact that they had on your experience.

I hope you are recovering well.

If I can be of any assistance please let me know.

Kind regards

Andrea

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