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"Kind, caring, reassuring and professional"

About: Gynaecology / Colposcopy Services

(as a service user),

Following a couple of routine smear tests, I then had an appointment at PRI for further investigation. I saw nurse Jenna, who made a further appointment for me to attend the following week for a colposcopy.  

Having had this procedure in the early 90’s I was very nervous and said to Jenna who understood and explained the procedure is now carried out under local anaesthetic, which was very reassuring.

When I arrived on the day Jenna, Anna and another nurse whose name I can’t remember (I’m so sorry) were all amazing. 

From the first appointment and throughout the colposcopy and additional procedures, Jenna was outstanding; she was kind, caring, reassuring and thoroughly professional, explaining every stage of the process. She also explained what my responsibilities were afterwards and what to expect as part the healing process.

Thank you Anna, the other nurse and all the team, you eased this bundle of nerves with your kindness, professionalism and chat! You are  all brilliant 💖
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Responses

Response from Jane Black, Senior Charge Nurse, Obstetrics & Gynaecology, NHS Tayside 7 months ago
Jane Black
Senior Charge Nurse, Obstetrics & Gynaecology,
NHS Tayside
Submitted on 03/01/2025 at 15:54
Published on Care Opinion at 15:54


Dear zuluye74

Many thanks for your lovely feedback that you have taken the time write on care opinion. It is very reassuring that both Jenna and the team were able to make the procedure less stressful for you. We do aim to provide person centred care and it is lovely that Jenna has made your experience of colposcopy to be a positive experience when she has shown kindness and professionalism. We do appreciate how daunting these appointments can be. I will make sure that Jenna and the rest of the team are made aware of your feedback.

I would like to wish you well for the future

Jane

SCN

Gynaecology Outpatients

PRI

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