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"New Rapid Health rollout comments "

About: Handsworth Wood Med. Ctr.

The recent rollout of the new Rapid Health system is a big improvement on the old 8am phone jam.

However, the only out of hours advice now is to call 111 or 999.

And when I called Reception asking for help with raising an issue that I couldn't find a pathway for, I was advised to raise it at the appt booked "with the doctor" (he's not on the list of doctors) later this week for something else - but the new system says raise one appt per issue.

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Responses

Response from Handsworth Wood Med. Ctr. 4 months ago
Handsworth Wood Med. Ctr.
Submitted on 13/01/2025 at 15:00
Published on nhs.uk at 15:00


Dear V Edwards,

Thank you for taking the time to leave the Practice a positive review. This is very much appreciated.

Kind regards

Frankie

Patient Experience Team

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