Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

A high standard of care and professionalism

Posted By BobK

"A high standard of care and professionalism"

About: Royal Devon & Exeter Hospital (Wonford) / Fracture Clinic Royal Devon & Exeter Hospital (Wonford) / Medical Imaging

(as a parent/guardian),

I accompanied my daughter to her appointment at fracture clinic RD&E, the care she received was exceptional and a credit to the professionalism in this very busy department.

The doctors and team we met were through in their roles and kind in explaining the examination and treatment. I'm sure the whole department has a strong ethos of care and would especially wish to mention the people we met: Mr Hughes, Dr Wogan , Lucy in radiology, Christian & Calvin. their empathy and care was highly appreciated. well done RD&E.

So reassuring to find such a high standard of care and professionalism, thank you.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Elizabeth Chapman, Cluster Support Productivity Manager / Admin Services Manager (Eastern Services), Specialist Services - Medical Imaging / Radiology (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 6 months ago
Elizabeth Chapman
Cluster Support Productivity Manager / Admin Services Manager (Eastern Services), Specialist Services - Medical Imaging / Radiology (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 03/01/2025 at 09:48
Published on Care Opinion at 09:48

Dear Bobk,

My name is Liz Chapman and I am the cluster support manager in Medical Imaging supporting the fracture clinic team at RD&E. Thank you for taking time to share you recent experience with the team as your occupied your daughter for her appointment.

I was pleased to hear of the exceptional care she received throughout her journey and the professionalism of the team throughout. I will share your feedback with the team and congratulate them on their professionalism, empathy and care provided to patients during clinic.

I hope your daughter is healing well and appreciate your king words.

Kind Regards

Liz Chapman

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Julia King, Clinical Nurse Manager, Fracture clinic and PEOC OPD, Royal Devon University Healthcare NHS Foundation Trust 6 months ago
Julia King
Clinical Nurse Manager, Fracture clinic and PEOC OPD,
Royal Devon University Healthcare NHS Foundation Trust

I am responsible for monitoring overall service delivery, and the day to day running of both departments. I work closely with the Orthopaedic Consultants, Radiologists, Therapists, Trauma Nurse Practitioners, Orthopaedic Practitioners and Nursing staff to ensure cohesive care is delivered. I am very fortunate to have a dedicated team of staff, who work extremely hard to ensure patient safety is maintained, and that clinics run as smoothly as possible.

Submitted on 06/01/2025 at 14:05
Published on Care Opinion at 14:05

Dear Bobk,

I am so very pleased to hear that you have recently had a positive experience whilst attending Fracture clinic with your daughter.

I will ensure that your kind comments are shared with the entire team, and specifically with those individual's that you have mentioned in your feedback.

As a team we really do strive towards the delivery of high standards of care and compassion, despite the often hectic environment!

Kind regards,

Julia King

Clinical Nurse Manager

Fracture clinic & PEOC OPD.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k