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"Me and my Kidney"

About: North Devon District Hospital / Urology Ottery St Mary Hospital Southmead Hospital

(as the patient),

I noticed blood in my urine about two months ago and very quickly had scans and eventually a biopsy at my local hospital. Unfortunately the biopsy caused extensive bleeding and I had to check myself into a Bristol Hospital while en route to London. Further scans identified that the bleeding had slowed enough for me to be discharged and I was subsequently seen again at my local hospital to confirm this.

I had a consultation with a Specialist Urology clinic which identified a renal cancer which will be treated with microwave ablation.

Thought my visits to three hospitals and speaking to four different consultants I have to say that I have received excellent care and advice, sympathetic care and attention from nursing staff and  a very positive experience throughout. The urology consultant I saw today at Ottery ST Mary clinic was very clear and professional in describing my condition and the options available to me. Yes , it can be very frustrating to be sitting in waiting rooms and on wards for hours at times waiting to see a consultant or doctor but overall I feel very fortunate to have the NHS at my back.

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Responses

Response from Royal Devon University Healthcare NHS Foundation Trust 4 months ago
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 31/12/2024 at 16:58
Published on Care Opinion on 02/01/2025 at 07:59


Thank you for your recent comments. I am sorry to hear you had bleeding following your biopsy. I am pleased however that you feel your care in the NHS has been excellent and wish you well for your upcoming microwave ablation treatment.

Best wishes

Jane Billing

Urology Oncology Nurse specialist

Response from Jack Flahavan, Senior Complaints and PALS officer, North Bristol NHS Trust 4 months ago
Jack Flahavan
Senior Complaints and PALS officer,
North Bristol NHS Trust
Submitted on 02/01/2025 at 09:43
Published on Care Opinion at 10:14


Thank you very much for your kind comments. I wish you the very best with your care and treatment. Please contact our services if you need anything.

Jack Flahavan

Senior Complaints and PALS Officer

Patient Experience Team

Clinical Governance Directorate

North Bristol NHS Trust

+ Southmead Hospital | Southmead | Bristol | BS10 5NB

(Advice & Complaints Team: 0117 414 4567

(PALS Team: 0117 414 4569

* jack.flahavan@nbt.nhs.uk

If you have used our PALS service, we would be pleased to receive your feedback. You can do this anonymously online by using the following link http://ratenhs.uk/mofSsc

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