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I can't fault any of the personnel I dealt with

Posted By stonezq85

"I can't fault any of the personnel I dealt with"

About: Adult Health & Support Services / Primary Care Out of Hours NHS 24 / NHS 24 (111 service) University Hospital Monklands / Emergency Department

(as the patient),

I discovered by chance that my blood pressure was seriously high.

NHS24 were very busy but placed me on call back. When their operator was available they called me, took details and referred me to Out of Hours (Douglas St. Clinic in Hamilton).

I was seen very quickly and it was explained I should go to A/E. They forwarded all the details to Monklands Hospital. At the hospital I was again dealt with quickly. I didn't need to be admitted to a ward but was given medication and advised that my GP would now offer aftercare. 

I can't fault any of the personnel I dealt with. All were very courteous, patient and clear in their explanations.

As a UK citizen I feel grateful for this service and all those who work to keep me well and healthy. 

Thank you.

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Responses

Response from Maureen Dearie, Locality Manager, South Lanarkshire Health & Social Care Partnership 6 months ago
Maureen Dearie
Locality Manager,
South Lanarkshire Health & Social Care Partnership

Submitted on 31/12/2024 at 18:22
Published on Care Opinion at 18:22

Dear stonezq85,

Thank you for sharing your recent experience and particularly for describing your positive and efficient patient journey across all the services.

I can imagine that it would have been a worrying time for you, therefore I was delighted to read that the care, treatment and onward referral you received when attending Primary Care Out of Hours service was effective and well-organised.

The staff work incredibly hard to ensure they provide person centred care and a positive experience for patients who require to use this service so they will be delighted with your lovely comments, which I will share with them.

Thank you once again for taking the time to share your feedback.

Kind regards,

Maureen

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 5 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 03/01/2025 at 18:03
Published on Care Opinion at 18:03

picture of Jennifer Montgomery

Dear stonezq85,

Thank you for sharing your experience of University Hospital Monklands, Emergency Department.

I am so pleased to hear that you had a quick, efficient service when attending hospital. It sounds like your journey went very smoothly. I am glad that all the staff you encountered were professional and courteous.- this must have been very reassuring for you.

I look forward to passing on your feedback to our team.

I hope you are recovering well.

Best Wishes,

Jenni

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Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 5 months ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 06/01/2025 at 14:10
Published on Care Opinion at 14:10

Dear stonezq85,

Thank you for sharing your story on Care Opinion. I was sorry to learn of your recent health scare, I appreciate this must have been a worrying time for you.

I understand from your story that multiple services were involved in your care. I am replying on behalf of NHS 24. I am pleased to read of the care you received when you contacted the 111 service and that your overall experience was very positive.

If you wish to share more information with me regarding the NHS 24 element of your feedback, then I could identify our staff who managed your call and share your Care Opinion story with them. We always ensure our staff see positive feedback to reinforce to them how valued their care is when people call our service.

You can contact me or a member of the Patient Experience Team at Patient.Experience@nhs24.scot.nhs.uk

I wish you all the best and thank you again for sharing your story.

Laura

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Update posted by stonezq85 (the patient)

I called NHS 111 in December and the call handler's name was Aiden and the nurse I spoke to was Keith. I'm unable to remember the name of the doctor who then recommended I go to 'out of hours'. A big thank you to all of them. My BP is returning to normal with the meds I've been given. I count myself lucky and believe I am a NHS24 success story having avoided long term damage if this hadn't been diagnosed and addressed so quickly.

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