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"GP out of hours"

About: Maple Group Practice South West Acute Hospital / GP out of hours / Urgent Care

(as a service user),

My partner was very ill for a number of days. We were doing everything to avoid ringing his GP because they have a poor reputation for not seeing patients.

On day four of his illness his temperatures were uncontrollable and he was developing a rash. We called the GP and as suspected were told he couldn’t be seen and to go to A&E. I waited until out of hours opened as being a medical professional myself I knew this would be easily solved if he could just be assessed by a GP.

From ringing out of hours, we had an appointment slot, seen straight away and out with a diagnosis and medication within an hour of the first call. A fantastic service from start to finish. It’s just says a lot about his GP practice. He couldn’t even get past the receptionist. Emergency care is the only place people can turn to therefore causing the service massive strain. Thank you again to out of hours GP SWAH.

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Responses

Response from Deborah Ward, General Manager western urgent care, Western Urgent Care, Western Health & Social Care Trust 7 months ago
Deborah Ward
General Manager western urgent care, Western Urgent Care,
Western Health & Social Care Trust
Submitted on 14/01/2025 at 10:58
Published on Care Opinion at 10:58


Hello bnm003,

Many thanks for taking the time to share your recent experience with the GP Out of Hours service. We are very pleased to have been able to support your Partner when he was ill and to be able to provide you with such a positive experience.

We hope that his health has improved and he is now in better health.

Thank you again for taking the time to letting us know that you appreciate the service we provide and that it worked so well for you when it was needed.

Kind regards,

Deborah Ward

General Manager

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