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Left on bedpan for more than 40 mins

Posted By Debsw43

"Left on bedpan for more than 40 mins"

About: Queen Elizabeth University Hospital Glasgow / Orthopaedics (Wards 10a, 10b, 10c &10d)

(as a relative),

Mum had a pelvic fracture and could not go to loo unaided. Buzzed for a bedpan which was brought. She buzzed for someone to take it away - no-one came for 40 minutes.

During that time she yelled and yelled for help, the bedpan was cutting into her skin. 2 weeks later she still has terrible bruising and marks. I am appalled.

This is bound to happen when there are single rooms - should go back to a ward of 4, at least nurses and doctors wander past and can see if someone is in distress.

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Responses

Response from Morag Busby, Lead Nurse, Orthopaedics (Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde 5 months ago
Morag Busby
Lead Nurse, Orthopaedics (Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Submitted on 07/01/2025 at 17:50
Published on Care Opinion at 17:50

Dear Debsw43

Thank you for getting in contact with us to share your concerns regarding your mother's recent experience of nursing care following a pelvic fracture.

I am so sorry that she had such a long delay awaiting attention from staff and for the distress and discomfort she has experienced at that time and subsequently as a result. This is not the standard of care we expect for our patients.

If you could please contact our complaints department ggc.complaints@nhs.scot and provide your mother's personal details, we can establish which ward she was treated in, investigate your concerns and provide a more detailed response.

Kind regards

Morag Busby, Lead Nurse Trauma and Orthopaedics

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