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Timely and appropriate care

Posted By Ruth64

"Timely and appropriate care"

About: General practices in Tayside

(as a service user),

Telephoned GP for telephone appointment first thing in the morning, call back from GP half an hour later with a prescription completed at chemist after another 1.5 hours. All interactions from reception staff to GP and pharmacy caring and considerate.

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Responses

Response from Susan Anderson, Care Opinion Administrator, Patient Experience Team, NHS Tayside 5 months ago
Susan Anderson
Care Opinion Administrator, Patient Experience Team,
NHS Tayside

Submitted on 08/01/2025 at 11:04
Published on Care Opinion at 11:04

Dear Ruth64

Thank you for taking the time to share your feedback about your General Practice (GP). Feedback is very valuable to all areas of the NHS, and I am sure their staff will be delighted to hear that your experience there has been positive. Unfortunately, GP practices are not part of Care Opinion at this time, as each GP Practice is an independent business. So that they can see your feedback, we would recommend that you feedback your experience directly to the practice to allow this to be passed on to the staff. The Practice Manager can give you with details of how to provide this feedback to them, as per their Complaints and Feedback Policy.

Kind regards

Susan Anderson

Care Opinion Administrator

NHS Tayside

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