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"Careful and thoughtful"

About: Sexual Health Services - North Staffordshire and Stoke-on-Trent (Open Clinic)

(as the patient),

I recently visited my local sexual health clinic and was thoroughly impressed with the level of care I received. The doctor, Kieran Fernando, was outstanding—knowledgeable, attentive, and empathetic. He took the time to listen to my concerns, provided clear explanations, and offered potential reasons for my issue along with a thoughtful route to treatment. It was reassuring to feel so understood and supported.

The support worker, Tara, who performed my blood test was equally brilliant. I usually have trouble with blood tests, as my arm can be difficult to manage, but her skill and confidence made the experience smooth and virtually painless. She was both professional and compassionate, which really helped ease my nerves.

Overall, the team made me feel comfortable and cared for throughout the visit and need an award, especially as I was only a walkin patient. I’m grateful for their expertise and highly recommend this clinic to anyone seeking high-quality sexual health services.

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Responses

Response from Mandy Thompson, Administrator, North Stafforshire & Stoke on Trent Sexual Health & HIV Service, MPFT 3 months ago
Mandy Thompson
Administrator, North Stafforshire & Stoke on Trent Sexual Health & HIV Service,
MPFT
Submitted on 13/01/2025 at 16:38
Published on Care Opinion at 16:38


Thank you for your lovely feedback. I am pleased we were able to support you with everything on the day. It is always our aim to ensure patients feel at ease when they visit our service. Our staff like to be helpful and friendly so it's good to know they were. We will share this story with the Team.

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